1. Information we collect
When you submit the enquiry form, we may collect your name, email address, phone number, company name, selected service and the message you provide. We may also receive basic technical information generated when the form is submitted, such as the submission page and time.
2. How we use information
We use enquiry information to understand your requirement, contact you, prepare a proposal, manage leads and follow-ups, maintain business records, improve our services and protect our systems from misuse.
3. Systems used to process enquiries
Website enquiries may be processed through automation workflows, email services, databases and CRM tools used by MK Automation Solutions. Access is limited to authorised team members and service providers that support these operations.
4. Sharing of information
We do not sell personal information. We may share information with service providers that help us operate the website, automation workflows, email, hosting, databases or other business systems. We may also disclose information when required to protect rights, prevent misuse or comply with applicable obligations.
5. Data retention
We retain enquiry and business-contact information for as long as reasonably needed to respond, manage the business relationship, maintain records, resolve disputes and protect the security of our systems. Information may be deleted or anonymised when it is no longer required.
6. Security
We use reasonable technical and organisational measures to protect information. No online system can guarantee absolute security, so users should avoid submitting confidential passwords, payment credentials or highly sensitive personal information through the enquiry form.
7. Cookies and analytics
This website does not intentionally use advertising cookies. If analytics or additional website tools are added later, this policy may be updated to explain those technologies and the choices available to visitors.
8. Your choices
You may ask us to correct or delete enquiry information, subject to operational, security and record-keeping needs. Send requests to mkautomationsol.ai@gmail.com.
9. External links
This website may link to third-party services. Their privacy practices are controlled by their own policies, not by MK Automation Solutions.
10. Changes to this policy
We may update this policy when the website, services or operational processes change. The latest version will be published on this page with an updated effective date.
11. Contact
Questions about this policy can be sent to mkautomationsol.ai@gmail.com.