1. How to submit a deletion request
Send an email to: mkautomationsol.ai@gmail.com
Use the following email subject:
Data Deletion Request
Include the following information so that we can locate and verify the relevant records:
- your full name;
- the email address or mobile number associated with the service;
- your business or organisation name, where applicable;
- the product used, such as AgencyOS or ReviewBoost AI;
- a short description of the information you want deleted; and
- any relevant request, customer or account reference that helps us identify the records.
2. Identity verification
To protect users and businesses from unauthorised deletion, we may need to verify the identity and authority of the person making the request.
We will not ask you to send passwords, API keys, access tokens, complete payment-card details or other secret credentials.
3. Requests involving a business customer
AgencyOS and ReviewBoost AI may process information on behalf of a business using our platform.
If your information was submitted by one of those businesses, we may need to contact or coordinate with the relevant business account owner before deleting the records.
You may also contact that business directly and ask it to submit or approve the deletion request.
4. Information that may be deleted
Depending on the request and applicable product, the deletion process may cover:
- website enquiry information;
- AgencyOS profile and account information;
- customer or contact records;
- review-request and reminder records;
- ratings and private feedback;
- WhatsApp recipient information, message identifiers and delivery-status records;
- usage and activity records; and
- other personal information associated with the verified request.
5. Information we may need to retain
Some information may not be deleted immediately where retention is reasonably necessary for:
- legal or regulatory compliance;
- accounting and payment records;
- fraud and abuse prevention;
- platform security and audit history;
- dispute resolution;
- enforcement of contractual rights; or
- backup and disaster-recovery processes.
Where possible, retained information may be restricted, anonymised or isolated from ordinary product use.
6. Processing the request
After receiving a valid request, we will review it, verify the relevant details and process it within the period required by applicable law.
We may contact you if additional information is needed to locate the records, confirm identity or obtain authorisation from the relevant business account owner.
7. Account deletion
Deleting an individual record does not automatically cancel a paid subscription or close an entire business account.
If you are an authorised business owner and want the complete AgencyOS organisation account deleted, clearly state:
Request deletion of my complete organisation account
Account deletion may affect team access, customer records, integrations, automation workflows, billing history and active subscriptions.
8. Meta and WhatsApp information
If the request relates to information processed through Meta or the WhatsApp Business Platform, we will delete or restrict information held in systems controlled by MK Automation Solutions, subject to the limitations described above.
Information independently retained by Meta, WhatsApp or another third-party provider is governed by that provider’s own terms, policies and deletion processes.
9. Confirmation
After a verified request has been completed, we will ordinarily send confirmation to the email address used for the request.
10. Contact
MK Automation Solutions
Email:
mkautomationsol.ai@gmail.com